Introduction
At ALTINO, we aim to provide a smooth and reliable experience for our customers. This Cancellation Policy explains the general terms and conditions applicable to cancellation requests for ALTINO products, orders, services, and related requests. ALTINO offers a range of home appliances including electric water heaters, ceiling fans, pedestal fans, table fans, wall fans, cabin fans, ventilation fans, irons, and other related products.
Cancellation Requests
- Customers may request cancellation of an order by contacting ALTINO or the applicable seller as soon as possible.
- Cancellation requests should include relevant order, customer, and product details to allow the request to be reviewed.
- Submitting a cancellation request does not automatically guarantee that the order can be cancelled.
- Cancellation depends on the current status of the order and whether processing, dispatch, delivery, or other fulfilment activities have already started.
Before Dispatch
If a cancellation request is received before the product has been dispatched, ALTINO or the applicable seller may be able to process the cancellation, subject to the applicable order conditions. Customers are encouraged to submit cancellation requests as early as possible to increase the possibility of successful cancellation.
After Dispatch
Once an order has been dispatched, cancellation may not always be possible. In such cases, customers may be required to follow the applicable delivery, return, or other order-related process. Any applicable resolution will depend on the product, order status, seller, delivery status, and relevant terms and conditions.
Cancellation of Service Requests
- Requests relating to installation, service, repair, maintenance, or customer support should be cancelled or rescheduled as early as possible.
- Cancellation or rescheduling of a service appointment may depend on the status of the request and availability of the applicable service team.
- Customers may be contacted to confirm or clarify cancellation or rescheduling requests.
- Any applicable service-specific conditions will be communicated where relevant.
Product-Specific Conditions
Cancellation conditions may vary depending on the type of ALTINO product and the applicable order or service arrangement. Products such as water heaters and other electrical appliances may involve specific handling, delivery, installation, or service arrangements. Any cancellation request may therefore be reviewed according to the particular product and order status.
Refunds for Cancelled Orders
Where a cancellation is accepted and a refund is applicable, the refund process will depend on the payment method, order status, applicable seller or service provider, and the terms applicable to the transaction. Any eligible refund will be processed through the applicable payment or transaction process. The applicable refund timeline may vary depending on the payment provider or financial institution.
Cancellation Charges
Any applicable cancellation charges, deductions, or other costs will depend on the specific order, product, service, and stage of fulfilment. Where such charges apply, the customer may be informed of the applicable conditions before the cancellation is finalized, where reasonably possible.
Incorrect or Duplicate Orders
- Customers should contact ALTINO as soon as possible if an order has been placed incorrectly.
- Duplicate orders should be reported promptly so that they can be reviewed before processing or dispatch.
- ALTINO may review such requests based on the status of the relevant order.
- Cancellation may not be possible if the order has already entered an advanced stage of processing or dispatch.
Non-Cancellable Situations
Cancellation may not be possible where an order has already been dispatched, delivered, installed, specially processed, or otherwise reached a stage where cancellation cannot reasonably be completed. In such circumstances, the customer may need to follow the applicable return, service, warranty, or other resolution process, where available.
Cancellation Confirmation
A cancellation request should be considered completed only after confirmation has been provided by ALTINO or the applicable seller or service provider. Customers should retain any cancellation reference, confirmation message, email, or other communication received regarding the cancellation.
Returns and Warranty
Cancellation of an order is separate from product returns and warranty claims. Once a product has been delivered, any return, replacement, repair, or warranty request will be handled according to the applicable product, warranty, and service terms. ALTINO products may have product-specific warranty conditions, including separate coverage for certain product components.
Third-Party Sellers and Partners
Where an ALTINO product is purchased through an authorized dealer, distributor, marketplace, or other third-party seller, the cancellation request may also be subject to that seller's applicable terms and procedures. Customers may need to contact the seller through whom the purchase was made for cancellation assistance.
Changes to This Cancellation Policy
ALTINO may update this Cancellation Policy from time to time to reflect changes in our products, services, order processes, business practices, or applicable requirements. Any updated version will be published on this page. Customers are encouraged to review this policy periodically for the latest information.
Contact Us
- If you have any questions or concerns regarding an order cancellation, please contact ALTINO.
- Please provide your order details and relevant product information when contacting us.
- +91 99961-12541
- support@altino.in
- Contact www.altino.in
- ALTINO is committed to providing reliable products and responsive customer support throughout the order and service process.
