Introduction
At ALTINO, we aim to provide a reliable and convenient experience for customers purchasing or enquiring about our home appliances. This Shipping Policy explains the general terms relating to the shipment and delivery of ALTINO products, including electric water heaters, ceiling fans, pedestal fans, table fans, wall fans, cabin fans, ventilation fans, irons, and other related products.
Shipping Availability
- Shipping availability may depend on the product, destination, stock availability, and applicable service area.
- Some products or locations may have specific delivery requirements or restrictions.
- Customers may be contacted to confirm delivery details before dispatch where required.
- Delivery may be arranged directly by ALTINO, an authorized dealer, distributor, logistics partner, or other authorized service provider, depending on the order or service arrangement.
Order Processing
- Orders or product requests are processed after the required information has been received and confirmed.
- Processing may depend on product availability, destination, payment confirmation where applicable, and other order requirements.
- Customers are responsible for providing accurate name, address, phone number, and other delivery information.
- Incorrect or incomplete delivery information may result in delays or unsuccessful delivery.
- ALTINO may contact the customer when additional information is required to process or deliver an order.
Delivery Time
Delivery time may vary depending on product availability, destination, logistics conditions, serviceability, order confirmation, and other circumstances. Any delivery estimate provided at the time of purchase or order confirmation is an approximate estimate and may be subject to change. ALTINO will make reasonable efforts to facilitate delivery within the applicable estimated period.
Shipping Charges
Shipping or delivery charges, where applicable, may vary depending on the product, destination, delivery method, order value, or other applicable conditions. Any applicable shipping charges will be communicated or displayed during the applicable order or confirmation process. Customers should review the applicable charges before completing their purchase where such information is provided.
Delivery Address
- Customers must provide a complete and accurate delivery address at the time of placing an order.
- The address should include all information necessary for successful delivery.
- Customers should ensure that the provided phone number is reachable for delivery-related communication.
- ALTINO may not be responsible for delays caused by incorrect, incomplete, or outdated delivery information supplied by the customer.
- Any request to change the delivery address after dispatch may be subject to availability and additional conditions.
Delivery of Large or Heavy Products
Certain ALTINO products, particularly water heaters and other larger home appliances, may require appropriate handling and delivery arrangements. Customers may be required to ensure that the delivery location is accessible and suitable for receiving the product. Additional installation or handling requirements may apply depending on the product and location.
Inspection at Delivery
- Customers are encouraged to inspect the package and product condition when delivery is made.
- If visible damage to the packaging or product is noticed, customers should report it as soon as reasonably possible.
- Customers should retain relevant packaging, invoices, delivery records, photographs, or other supporting information where a delivery issue is reported.
- Delivery-related concerns should be communicated to ALTINO or the applicable authorized seller or delivery partner promptly.
Delayed or Failed Delivery
Delivery may be delayed due to circumstances such as product availability, incorrect address information, transportation conditions, operational issues, weather, local restrictions, unforeseen events, or other circumstances beyond reasonable control. If a delivery cannot be completed, ALTINO or its authorized delivery partner may contact the customer to arrange an appropriate resolution or further delivery attempt.
Non-Delivery or Missing Products
If you believe that an ordered product has not been delivered or that an item is missing from your delivery, please contact ALTINO or the applicable seller as soon as possible. We may request order details, delivery information, photographs, or other relevant information to investigate and resolve the matter.
Product Installation
Delivery and installation are separate activities unless specifically stated otherwise as part of the applicable order or service arrangement. Certain ALTINO products, particularly water heaters and electrical appliances, require proper installation and connection in accordance with applicable product instructions and safety requirements. Customers should use appropriately qualified or authorized personnel where required.
Shipping Restrictions
- ALTINO may restrict or decline delivery to locations that are not serviceable or where delivery cannot reasonably be completed.
- Additional delivery conditions may apply to certain products or locations.
- Products requiring special handling may be subject to specific delivery arrangements.
- Any applicable restrictions will be communicated where reasonably possible before dispatch or delivery.
Change or Cancellation of Delivery
Requests to change or cancel a delivery should be made as soon as possible through ALTINO or the applicable seller. Whether a delivery can be changed or cancelled may depend on the order status, dispatch status, product availability, and applicable cancellation terms. Once a product has been dispatched, changes may not always be possible.
Third-Party Delivery Partners
ALTINO may use authorized logistics providers, dealers, distributors, or other service partners for delivery and related activities. Delivery arrangements may therefore be subject to the operational procedures of the applicable service provider. ALTINO will make reasonable efforts to work with its authorized partners to address legitimate delivery-related concerns.
Force Majeure
ALTINO will not be responsible for delivery delays or failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, transportation disruptions, government restrictions, strikes, public emergencies, infrastructure disruptions, or other unforeseen events that affect the normal delivery process.
Warranty and Shipping Damage
Product warranty coverage is governed by the applicable warranty terms for the specific ALTINO product. Shipping or transportation-related concerns should be reported promptly after delivery so that the matter can be reviewed. Warranty eligibility and resolution will be determined according to the applicable product warranty terms and conditions.
Changes to This Shipping Policy
ALTINO may update this Shipping Policy from time to time to reflect changes in our products, delivery arrangements, logistics partners, services, business practices, or applicable requirements. Any updated version will be published on this page. Customers are encouraged to review this policy periodically for the latest information.
Contact Us
- If you have any questions or concerns regarding shipping or delivery, please contact ALTINO.
- You may contact us regarding delivery status, shipping concerns, product delivery, or related assistance.
- +91 99961-12541
- support@altino.in
- Contact www.altino.in
- ALTINO is committed to providing reliable products and a smooth customer experience from enquiry through delivery and support.
